The Logical, Measured Way To Collaborative High Reliability and Just Culture

Scott Griffith, founder, and managing partner of SG Collaborative Solutions will lead a discussion on a holistic approach to building high-reliability cultures. Scott will share insights from his work that have resulted in improved outcomes in a wide range of values, from healthcare priorities such as patient safety, clinical outcomes, privacy, and compassion, to key priorities in other industries such as fiscal responsibility, customer satisfaction, and operational excellence. 

About the Speaker

Scott Griffith is the founder and managing partner of SG Collaborative Solutions, LLC. Scott gained his reputation for world-class collaborative skills through success in working with high-consequence industries across the globe. He initially came to prominence in the field of aviation and is widely recognized as the father of the airline industry’s highly successful Aviation Safety Action Programs (ASAP). In 1998, he received the Admiral Luis de Florez Award from the Flight Safety Foundation for his outstanding contribution to aviation safety.

In 2000, the United States Surgeon General David Satcher invited Scott to advise a Department of Health and Human Services Committee on Blood Safety and Availability. From there, Scott applied his unique approach to focus on improving outcomes across multiple values in healthcare organizations, collaborating with hundreds of hospitals across the country. In 2006, he retired from American Airlines and dedicated himself to Just Culture performance improvement integrations at numerous large healthcare systems, airlines, railroads, energy companies, emergency medical services, fire and law enforcement agencies, leading numerous joint state- and nation-wide collaborative Just Culture projects.

Scott, along with his business partner, Paul LeSage, are the principal architects of the Risk Reliability™ model of socio-technical improvement, bringing the science of reliability to healthcare organizations across the United States. Their collaborative engagements have produced dramatic healthcare results, supporting improved outcomes across a wide range of values, from patient safety and clinical outcomes to privacy, compassion, fiscal responsibility, customer satisfaction, and operational excellence. He has pioneered the development of multiple predictive risk management strategies, including socio-technical probabilistic risk assessment (STPRA) and both Learning and Safety Management Systems (LMS and SMS). He has worked extensively with management, labor, and government officials and is widely recognized for his ability to help organizations achieve consensus results in support of common goals.

In addition, Scott has 25 years of experience at American Airlines, first as an international captain, then as the Managing Director of Corporate Safety and Quality Evaluations. In recognition of his contributions to global aviation safety, Scott has received numerous awards and citations from both government agencies and the private sector. He is the three-time recipient of the Federal Aviation Administration’s Good Friend Award, at the air carrier, regional and national levels. Throughout his career, Scott has worked closely with government regulators in several industry sectors and is leading the national effort to implement the Collaborative Action Partnership improvement program in the healthcare and law enforcement industries.

Scott holds a MS in Physics from Texas A&M University and a BA in English and Physics from Texas Christian University. His master’s thesis contributed to the research and commercial development of the airborne windshear LIDAR project under a grant from the Federal Aviation Administration (FAA) and the National Aeronautics and Space Administration (NASA).