SYSTEMS LEARNING for HUMAN AND ORGANIZATIONAL PERFORMANCE

Most events (surprises) occur because many managers do not truly understand their organization. Frontline workers create value, often in spite of clunky organizations and subsystems. With that in mind, this webinar will illustrate a “collective mental model” of H&OP that is useful in both 1) building and aligning a system structure for success at the sharp end, and 2) refining the system’s structure and capacity to better respond to opportunities and threats. This means that the management of human performance must adopt a holistic perspective—to understand human interactions with other parts of the system before realigning the system.

This webinar will attempt to educate participants by introducing the fundamental principles of the following aspects of SYSTEMS LEARNING:

• Systems, Complex Systems, Systems Learning, Systems Thinking, Mental Models, and Leverage

• The concept of emergence in human performance systems

• Why understanding success and failure in complex systems requires more than linear cause-and-effect thinking