It starts quietly. A run that feels a little harder. A moment of chest pain that passes. In this clip, Ken Latino shares how early warning signs of a serious condition can be overlooked, even by someone who felt healthy and active. His experience begins with what appeared to be Spontaneous Coronary Artery Dissection, but evolves into a much deeper story about misdiagnosis, assumptions, and the limits of even expert judgment. This is more than a medical story. It is a real-world case study in how cognitive bias, diagnostic momentum, and deeply held paradigms can shape decisions and delay new understanding. These same patterns show up across industries, especially in high-risk environments where the ability to question assumptions can directly impact outcomes. Ken will share this story in full during our June conference in his session, When the Unthinkable Happens. It is a powerful reminder of why organizational learning matters. Behind every framework, process, and system are real people and real consequences. When we create space for new information, challenge what we think we know, and learn from anomalies, we open the door to better decisions and, sometimes, second chances.

"People don't fear mistakes—they fear their leader's reaction." That single realization changed everything. In this emotional highlight from From Discipline to Discovery, Stephanie Swindle and Lynn Huckabey share how they transformed from leaders known for discipline and accountability into champions of curiosity, trust, and learning. Their stories challenge long-held assumptions about: Human error Safety leadership Psychological safety Organizational culture Human & Organizational Performance (HOP) Learning from incidents Whether you lead a frontline crew, manage operations, investigate incidents, or want to build a stronger organizational culture, these lessons demonstrate why curiosity consistently outperforms blame. Featuring: Lynn Huckabey — Georgia Power Company Stephanie Swindle — Southern Company

What can three gorilla escapes teach us about safety, blame, and organizational learning? In this highlight from IMPACT! CHOLearning 2026, Todd Conklin shares an unforgettable story from the @thecalgaryzoo that gets to the heart of a challenge many organizations face: when something goes wrong, are we trying to get better—or get even? After the third gorilla escape, zoo leadership took action and fired the keeper. Todd’s response was simple: “What did you fix?” This question opens a much bigger conversation about leadership, safety, accountability, and the role people play in complex systems. @toddconklin8058 challenges organizations to move beyond blame and compliance and instead understand the conditions that shape work, strengthen controls, and build the capacity to succeed. In this highlight, Todd explores: • Why the emotional need to punish can overpower the need to understand • Why people aren’t the problem—they’re the solution • Why more rules don’t necessarily create more safety • How workers hold complex and imperfect systems together • Why risk can’t always be removed—but control can be added • Why safety is not the absence of accidents, but the presence of capacity • Why accountability should be an act of clarity, not discipline The goal isn’t to eliminate accountability or ignore failure. It’s to ask better questions, learn from the people closest to the work, and build systems that are more capable of handling the realities of everyday operations. Get better. Not even. Todd Conklin is a leading voice in **Human and Organizational Performance (HOP), Safety Differently, Safety-II, organizational learning, and safety leadership**. This video was recorded at IMPACT! CHOLearning 2026, hosted by the Community of Human and Organizational Learning. Subscribe to the Community of Human and Organizational Learning for more conversations on HOP, organizational learning, safety leadership, resilience, Just Culture, and improving how organizations learn from work. #ToddConklin #HumanOrganizationalPerformance #HOP #SafetyLeadership #OrganizationalLearning

What if the things that hurt people aren’t the same things that kill people? For decades, safety organizations have tracked injuries, worked to reduce incident rates, and focused attention on the events happening most frequently. But preventing serious injuries and fatalities (SIFs) requires us to look differently at risk. In this highlight from CHOLearning’s Serious Injury & Fatality (SIF) Roundtable, the conversation explores why traditional injury metrics may not tell us where fatal risk exists—and why organizations need to understand high-energy hazards, strengthen prevention and recovery controls, and learn from the people closest to the work. The discussion challenges us to consider: Why a fatality is often the visible end of a much larger system story Why human error should be the starting point for learning, not the end The difference between preventing an event and preventing that event from becoming a fatality Why controls—not intentions—save lives What traditional injury data can and cannot tell us about SIF exposure Why frontline workers may hold some of the most important information leaders need How resilience and recovery controls can help work fail safely The goal isn't to assume work will always go as planned. It's to understand how it can fail—and build enough layers of protection that no single failure becomes a fatality. ▶️ Watch the conversation and consider: What does your organization measure—and is it telling you where your greatest risks really are? #SeriousInjuryFatality #SIF #SafetyLeadership #HumanPerformance #HOP #OperationalLearning #SafetyManagement #WorkerSafety #CHOLearning

In a world where we often describe work life in terms of war (fighting to survive in industry, error as a threat, shielding our culture, hero stories, and so on), there is another option. Let's walk together into a different way of thinking. A perspective of organizational life not as conflict, but as the evolving course, ebbs, and flows of a river. Speaker: Dr. Ben Goodheart Magpie Human Systems

Join Lucas Marino, D. Eng., PMP ( USCG Ret) for an 11-minute highlight from his general session at the 2023 Community of Human and Organizational Learning conference. Lucas shares his experience of 20 years in the military and the civilian world's different thought processes towards training. What does your ideal workforce look like? Will you hire or train for that? #hop #annualconference #highlight #safety #training #corporatedevelopment

When there is an incident. It's easy to think that it happened because something went wrong. For example, somebody didn't follow a procedure. Similarly, when a job is completed without an incident, it's easy to assume that all procedures were followed. All controls were applied. However, when we look into how the work is executed when there are no accidents, we see exactly the same things that we see in investigation reports. People skip steps in the procedures, the tools are missing etc. Success looks a lot like failure. This means that the factors that will create your next accidents exist today. Learning from Normal Work allows to find and address these factors without waiting for the accident to happen. See a preview of the presentation: https://youtu.be/-hHjO-P45Sg Presenter: Marcin Nazaruk, Ph.D.

Join Matt Compher of Quanta Services for his discussion on adding capacity to work and our need to think differently about safety to protect the humans in our charge. This 10-minute highlight reel will illustrate the differences between rules-based safety and behavioural-based safety.