The First Independently Audited Collaborative High Reliability™ Qualification and Certification Program

At the March 24 CHOL webinar, Scott Griffith discussed "The Logical, Measured Way To Collaborative High Reliability and Just Culture.” As part of his discussion, Scott talked about the certification process by DNV. Details about that certification process and its value will be explored during the CHOL April webinar that DNV (the independent certification auditors) will facilitate. 

PLEASE NOTE: This is not a sales presentation, but rather a focus on how certification is completed and how it helps organizations achieve high reliability and just culture.

https://www.dnv.us/services/collaborative-high-reliability-and-collaborative-just-culture-222636

Presenters:

Tammy Allen, MSN, RN, Director, Program Development and Certifications

Maureen Washburn, ND, RN, CPHQ, FACHE, Manager, Program Development and

Certifications

Objectives:

• Introduction to DNV
• DNV’s Collaborative High Reliability™ Qualification and Certification Program | History
• Steps to DNV Collaborative High Reliability™ Certification | Reliability Management Team Qualification | Triad Process Qualification | Collaborative High Reliability™ Organization Certification
• Questions

About our Presenters: 

Tammy Allen RN, MSN is the Director, Program Development and Certifications, for DNV Healthcare USA Inc.

Tammy is the executive responsible for the development of disease-specific certification programs for healthcare organizations, DNV VAD credentialing program requirements and management of the certification programs. Such requirements are central to validating quality in health care delivery services.

Tammy is also the executive responsible for the development of the Collaborative High Reliability™ Qualification and Certification Requirements. Additionally, Tammy and her team collaborate with healthcare insurers, professional organizations, and specific states to develop requirements that validate the performance expectations of the various parties involved and drive organizational performance improvement.

Ms. Allen’s experience advocating for critically ill family members informs her passion for improving healthcare for hospitals, patients, and their families. This passion led Tammy to join DNV Healthcare as a NIAHO® accreditation and ISO surveyor in 2013.

Tammy has been an examiner for the Kentucky Center for Performance Excellence, the Kentucky affiliate for the Baldrige Performance Excellence Award Program. She belongs to the Heart Failure Society of America, the Ohio Organization for Nursing Leadership Leaders and the American Society for Quality (ASQ) where she has been a participating author in their Healthcare Monograph series. She has been designated faculty for the 2020 ASQ World Conference on Quality and Improvement.

Tammy holds a master’s degree in Nursing Leadership and Management from Western Governors University.

Maureen Washburn, ND, RN, CPHQ, FACHE is a Manager in Program Development and Certifications, for DNV Healthcare USA Inc.

Maureen’s experience in healthcare ranges from leadership development to clinical and operational management including the alignment of program development, implementation, and management with mission goals, strategy and accreditation and regulatory activities; consultation and process reengineering; organizational performance improvement, and accreditation.

Maureen has been a principal in the development of the Collaborative High Reliability™ Qualification and Certification Requirements as well as other disease-specific and program certification requirements. She has been with DNV since 2013.

Maureen serves on the ASQ Healthcare and Quality Management Division Joint Healthcare Technical Committee, was a board member of the Kentucky Center for Performance Excellence, and has served as a master examiner for the Malcolm Baldrige National Quality Award.

Maureen holds a Doctor of Nursing degree from Case Western Reserve University.